Frequently Asked Questions

FootballGuide operates under a valid gambling licence issued by the Curaçao eGaming authority. The licence requires the platform to adhere to strict fairness, anti‑money‑laundering and player‑protection standards, and the licence number is displayed in the site footer.

To verify your account FootballGuide requires a government‑issued photo ID (passport, driver’s licence or national ID) and a recent proof of address such as a utility bill or bank statement dated within the last three months. You can upload these documents directly in the “My Account → Verification” section.

FootballGuide accepts Visa, Mastercard, Skrill, Neteller, ecoPayz, direct bank transfer and the cryptocurrencies Bitcoin, Ethereum and USDT. Deposits are instant for most methods; withdrawals to e‑wallets are processed within 24 hours, while card and bank transfers take 3‑5 business days.

The minimum deposit on FootballGuide is the equivalent of $5 (or local currency equivalent) for most payment methods. The minimum stake per bet is $1, although some specific markets may have a lower limit of $0.50.

Parlay payouts are calculated by multiplying the odds of each selection together and then applying the stake. If any selection pushes (void) the odds for that leg are removed, and the payout is recalculated with the remaining odds. The final amount is credited to your account once all legs are settled.

FootballGuide offers deposit limits, loss limits, session‑time alerts, self‑exclusion periods and easy access to external organisations such as Gamblers Anonymous. You can set or adjust these controls in “My Account → Responsible Gambling” at any time, and the platform will automatically enforce them.